Contact Us
At Velte, we prioritize clear communication and customer satisfaction. Whether you have a question about your order, need assistance with sizing, want to clarify our policies, or just want to share feedback, we are here to help.
We value every customer and ensure your inquiries are addressed promptly, honestly, and with care.
How to Reach Us
Email Support
For all inquiries, please email us at:
support@velte.shop
We aim to respond to all emails within 24–48 business hours (Monday to Friday).
Phone Support
Call us at:
+1 (214) 765‑4321
Available Monday to Friday (9:00 AM – 5:00 PM, Central Time – CST/CDT)
If we’re unavailable, leave a voicemail, and we’ll return your call as soon as possible.
Mail Address
You can also reach us by mail at:
3327 Scyene Ct, Dallas, Texas, United States
Social Media
When Should You Contact Us?
- Questions about products, sizing, or materials
- Order status or tracking inquiries
- Issues like wrong item, damaged product, or late delivery
- Help with returns, refunds, or exchanges
- Payment or billing concerns
- General feedback or suggestions
Before You Contact Us
To assist you faster, please include the following details (if applicable):
- Your full name
- Order number (if related to an existing order)
- Photos (for damaged or incorrect items)
- A brief description of the issue
Response Time
- Emails: 24–48 business hours
- Phone calls: Immediate during business hours, or next business day if after hours
- Mail: 24-48 business hours
Additional Support
For quick answers, check our FAQ page. It covers common questions about shipping, returns, payments, and product details.
Transparency Promise
We believe in keeping everything clear and honest no hidden terms, no unanswered questions. If anything feels unclear or you need extra help, let us know. Your satisfaction is our priority.
Business Hours: Monday to Friday (9:00 AM – 5:00 PM, GMT-6)
Published Date: 02/12/2025